
"I laughed so hard I peed my pants, but only a couple of drops."
Last July, after MUCH research, I decided to purchase a Mazda 5. I went to many dealerships and finally settled on one I trusted - in Bracebridge, Ontario. When I went to pick up my NEW Mazda 5, it had a scratch on the front bumper. The Dealership assured me that it could easily be buffed out.
SO - two weeks later I brought it back on a Saturday and waiting for it to be "buffed out". I should have said "NOOOOOOO!" when I saw the teenaged "body shop" worker they had.......he BONDO'ED my WHOLE FRONT BUMBER! thus making one small scratch - into a BIG DEAL. The paint job was so bad on the bumper, the paint was running and had spray marks on it.
SO - two weeks after that - I brought it back.......the dealer WOULD NOT give me a new bumper to replace the one they had destroyed. Again - they claimed that the could make it right. So - I let them. They sent it to another body shop. They did their work....but guess what?
After one winter - ALL THE PAINT ON MY BUMPER IS PEELING!
The General Manger of that dealership didn't do what he was supposed to, to make a customer happy. You know - we went in wanting to buy two cars......but based on how Mazda Canada has treated me after spending my hard earned $$ on their product....they've lost another sale. .....
I wonder what sort of efforts Mazda Canada or the dealership will do to make it right......this time?